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Privacy Policy

RaidConductor — how we handle your data.

// Effective Date: March 27, 2026

The short version: RaidConductor collects only what it needs to work. We don't sell your data, we don't run ads, and we don't share your information with third parties for marketing purposes. Your data is yours.

1. Who We Are

RaidConductor is developed and operated by Grumpz Labs LLC ("we," "us," or "our"). If you have questions about this policy, you can reach us at support@grumpzlabs.com.

2. Information We Collect

Account Information

When you create a RaidConductor account, we collect:

  • Email address
  • Display name
  • WhatNot username (optional, used to link your seller profile)
  • Profile photo (optional)

App Usage Data

When you use RaidConductor, we collect data related to your activity within the app:

  • Raid trains you create, join, or participate in
  • Time slot selections and confirmations
  • Participation history and reliability scores
  • Community and invite interactions

Device Permissions

RaidConductor may request the following device permissions:

  • Camera: Used only to take a profile photo directly within the app. We do not access your camera in the background or for any other purpose.
  • Photo Library: Used only to select an existing image as your profile photo.
  • Push Notifications: Used to send you reminders about upcoming time slots, alerts when sellers go live, and lineup change notifications. You can disable these at any time in your device settings.

Technical Data

We may automatically collect basic technical information such as device type, operating system version, and app version for the purpose of improving app stability and fixing bugs. We do not collect precise location data.

3. How We Use Your Information

We use the information we collect to:

  • Provide and operate the RaidConductor service
  • Manage your account and profile
  • Facilitate raid train scheduling, lineups, and live events
  • Send push notifications you've opted into
  • Calculate participation history and reliability scores
  • Improve app performance and fix bugs
  • Respond to support requests

4. How We Store Your Data

Your data is stored securely using Supabase, a hosted backend platform with built-in security features including row-level security, encryption at rest, and encrypted connections. Supabase infrastructure is hosted on Amazon Web Services (AWS).

Profile photos are stored in secure cloud storage with access controls to ensure only authorized users can view them.

5. Data Sharing

We do not sell, rent, or trade your personal information. Period.

We may share limited data in the following circumstances:

  • Within the app: Your display name, WhatNot username, profile photo, and reliability score are visible to other RaidConductor users you interact with (e.g., other participants in a raid train you've joined).
  • Service providers: We use third-party services (Supabase for backend/database, Expo for push notifications) that process data on our behalf to operate the app. These providers are bound by their own privacy policies.
  • Legal requirements: We may disclose information if required by law or in response to a valid legal process.

6. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Update your account information at any time through the app
  • Delete your account and associated data by contacting us at support@grumpzlabs.com
  • Opt out of push notifications through your device settings

If you request account deletion, we will remove your personal data within 30 days. Some anonymized, aggregated data (such as participation counts for completed raid trains) may be retained.

7. Children's Privacy

RaidConductor is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected data from a child under 13, we will delete it promptly. If you believe a child under 13 has provided us with personal information, please contact us at support@grumpzlabs.com.

8. Third-Party Links

RaidConductor may contain links to third-party services, including WhatNot. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies separately.

9. Changes to This Policy

We may update this privacy policy from time to time. When we do, we'll update the "Effective Date" at the top of this page. For significant changes, we may also notify you through the app. Continued use of RaidConductor after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this privacy policy or how your data is handled, reach out: